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Sanjay Patel graduated from the MSC program in 2000 and also holds an MBA from DePaul University. He is currently the Chief Operating Officer at the Illinois Power Agency. Sanjay is a government, risk, and compliance leader with over 25 years of progressive experience within management consulting, information technology, financial services organizations, and state government.

How did you decide on attending the MSC program?

I was drawn to the MSC program because I knew how important communication is from an individual, relationship, and transactional perspective. I also knew how important it was when thinking about corporate culture and behavior. I connected the dots for every aspect of an organization and found that communication was the foundation. Communication is a lifeline no matter what industry you’re in. I wanted to be in a program that stressed the importance of communication while focusing on leadership, and I knew the name recognition of Northwestern University was important.

I scheduled interviews with the program director as well as a few of the faculty members because I knew I needed to do my due diligence on the program.

Now I’m in the c-suite and I have to tell you that communication has had a profound impact on my career. A lot of people come to me for help with various written communication items and I consider that validation not only of my skills but also what I learned from the program.

Did any specific courses have an effect on your work or personal life?

One that stands out was the Leadership and Decision-Making class taught by Paul Arntson. For me, leadership means you lead by example. I have led many project management teams in my career and every time everyone knew more than me, but no one could manage a relationship as well as me. They were not experienced enough to manage a client like I could – not only when it came to sales but also delivering value.

What advice would you have for someone considering the MSC program?

I would say don’t just jump in, but evaluate what you want out of it. What does the MSC degree mean to you? What is its relevance to your professional journey? Is it something that’s going to help you evolve?

They have to ask themselves a critical question which is, ‘What is it going to offer me and, more importantly, what am I going to offer the MSC?’ because the cohort aspect is very important.

They need to understand that communication is the lifeline of every relationship and transaction around the world. For example, why do people shake hands? It consummates a relationship and a transaction – it’s nonverbal communication.

Finally, they have to do a self-reflection about how they are going to get the most out of the program. They will benefit most if they take a deep look at the courses, faculty, and the cohort and understand how they’re going to leverage those attributes toward accelerating or repositioning themselves in their professional journey.  

Denise Halverson is a Records Grades Specialist in the registration and records department at Elgin Community College. She works with students, instructors and deans to provide accurate, timely and consistent grade records. For many of her students, they are the first in their families to go to college, and it can take three or four years to get their associates degree, and she truly enjoys letting them know they have met all the requirements to graduate. Denise graduated from MSC in 2018, and previously completed her bachelor’s in journalism at Boston University. She felt that Northwestern was the right choice for numerous reasons.

“I wanted a degree of substance that was accelerated. Given the amount of time I had been out of an academic environment, I didn’t want to have to take the GRE. I was particularly attracted to the structure under the core curricular themes. I could visualize the takeaways and what was possible.”

Halverson also added how meeting the faculty and staff confirmed her decision even more.” A critical factor, for anyone thinking of getting an advanced degree, is trying to determine how it will better your career. No other master’s program comes close to the refined structure or the excellence of faculty that the MSC offers. Add in the support of career counseling, personal brand development, the library resources, and the choice for me was quite simple.”

How has your personal and professional life changed after MSC?

I am definitely more of a risk taker in my work now. I thank Professor Mike Roloff for this. Mike’s idea about best practices changed the way I think about managing the complexity of process. “Throw the concept out the window,” is my paraphrase of his idea. The thought that managing change could be done with a road map of what has worked in the past, seems ridiculous to me now. It might be safe, but it fails. Critically assessing the moving parts and acting on those gives you a chance for success. In short, best practices are the death of innovation.

Did any courses or content have a specific effect on your work or personal life? 

Communication, management, and ethics with Professor Iden was the class that provided a platform for me to critically think about how I want to go forward. Structuring an ethical framework was not just an academic exercise. I use it frequently to make sure I sit back and think critically about ethical dilemmas before acting. When I do act, it is with a reasoned approach that I can validate. I voice my decisions, my virtues, with more confidence as a result. Additionally, engaging in decision making through an ethical panel each week, made me appreciate the value of this very specific style of teamwork.

What advice do you have for prospective students?

Attend an open house and ask questions. Look at the structure of the curriculum and the options for the capstone component of the program. I would encourage anyone who wants to leverage the degree for a transition to think about the case development option. It is an opportunity to show how your past work experience and the MSC can help you transform your career path. If you want more information, ask to contact an alumnus to discuss how the MSC has helped them.

The MSC is only a year, so have a plan going in. The more you prepare, the more you can achieve. MSC has exceptional faculty, administrators and staff but you are the key to your own success. This is especially true if you want to do a case development. You will need to narrow your topic and begin the process of research in the first quarter.

Finally, remember to enjoy yourself. The MSC provides an opportunity to dig deeper into areas of interest with guest speakers and additional seminars. Take advantage, you are not just getting a degree; you are embarking on a journey of discovery.

Bob is the CEO of Radicom, Inc. and a Co-Founder of VOCEON Chicago, LLC,  companies that work in advanced communications technology for public safety agencies and commercial clients. Radicom, Inc. is currently installing the 911 communications system at O’Hare and Midway International Airports. While furthering his career at Digital Equipment Corporation, he completed his undergraduate studies at Roosevelt University before moving on to the Master of Science in Communication program at Northwestern.

Why was MSC the right program for you?

Well, I was working full time at Digital Equipment Corporation at the time, so I was definitely looking for close proximity as I needed to stay in the area and I was also definitely looking for an executive graduate program. There are a few of them, at Elmhurst College and Lake Forest College, for example. However, the reputation at Northwestern was a significant draw for me.

I went to some information sessions for various programs, including for the Kellogg MBA Program, but I didn’t care for the atmosphere of Kellogg. It was significantly bigger and definitely a more dog-eat-dog and hyper-competitive environment. When I came to the information session for MSC, I knew I preferred the size, the curriculum, and the culture.

Despite the fact that I’ve been with tech companies for 40 years, I am not very technical in my skills. I’ve worked primarily in finance, administration, operations – people skills sort of things. When I came to the MSC program, I was responsible for the management of 20 to 30 employees and I was far more interested in how best to lead and communicate well with each of them to foster their growth and productivity, than to advance my knowledge of corporate finance or marketing, such as you’d gain from traditional MBA programs. What you find is that 80% of your time and energy, if you hold a management position, is spent managing people, so finding how to best communicate, motivate, and work well with them is critical. The other stuff you can learn on the job. That’s why this degree worked better for me — my role was never technical, it was more operational. 

What is something you’ve learned that has made an impact on your professional and/or personal life?

Everything in life I’ve learned boils down to problem solving and decision making. One of the most important things I learned in the program was ‘equifinality’, which loosely translates to ‘there are lots of ways to skin a cat’.  It contends that there is no single correct answer or method to tackle a problem. In a team situation, the faster you come to the conclusion that your way isn’t the only way, the better off you’ll be, and that’s when you get into really collaborative types of thinking. We tend to look at things and think we know the correct solution…that we naturally have the right perspective on it, but oftentimes that thinking leads to less than optimal results than might be gained by stepping back and getting more viewpoints from teammates.

I’ve developed a more collaborative working style, which the MSC program has always encouraged. In addition to personal assignments, we had group projects which allowed for perspective sharing and new ways of approaching a problem. Because I’m not technical in a very technical company, that’s been very valuable for me to have. I often need to rely on people who have a more thorough understanding of the product.

What was your favorite aspect of MSC at Northwestern?

Definitely my classmates. They’re something you take with you. I have very close friends from the MSC program that I continue to see regularly. When I got into this program, I realized interacting with my classmates was going to be very different than as an undergrad. In the MSC program everyone wanted to be there in every class, everyone was smart as hell, and their experiences were fascinating so it made for an exceptionally stimulating experience. I learned as much from my classmates as I did from my professors, just in the way they approached things.

Also, as a member of the board of the alumni association, I get to be involved with all things that go on with MSC and constantly meet new people throughout the MSC community, locally and abroad. We organize regular events and get together three to four times a year.

What advice would you have for anyone considering the MSC program?

Be a sponge for information from your professors and especially from your classmates. It’s a very high-level student that you’re going to be in the MSC program with and you need to take as much advantage of that as possible. I feel fortunate that I had the class I did. We had such a wide variety of business experiences, from banking to manufacturing to law, and it was really interesting because people would come to the table with a perspective with which you would never have thought.

As an example, there was a woman in our program named Jeanette Yep who was in ministry in Massachusetts. She came at our curriculum from a completely humanistic approach to problem solving, whereas in business the bottom line and economics are often the driving force in any decision being made. Her perspective was unique for me in considering ways to solve problems.

Holly Jones is the Director of Alumni & Parent Relations at Iowa Wesleyan University, where she is responsible for engagement, development, and communication. She received her undergraduate degree in history from the University of Iowa in 2010 and just completed her second quarter in the MSC program.

Why the MSC program at Northwestern, and why at this point in your career?

Immediately after completing my undergraduate degree, I started working on a university campus, which introduced me to the field of higher education. Flash forward several years later and I found myself working in the university advancement office, focusing on fundraising and alumni and donor relations. A little over a year ago I felt like it was time to advance my career by advancing my studies. I always knew I wanted to get a master’s degree, but at the time I hadn’t decided on the best route to get there. I considered studying nonprofit management, going to law school, or getting a degree in higher education, but eventually I decided on communication because it encompassed all the things I loved about my professional work up to that point. A communication program was the right choice not only for me but also the work that I was doing in higher education philanthropy.

I did a lot of research on the programs that I was looking at and when it came to the MSC program, I remember reading through the blog and interviews of current and past students and they captured my attention. The MSC program stood out to me because of it’s theory-based and practical application approach to learning. As a working professional, it was important to me to enter a program that was rooted in communication theory but also fostered learning through discussions with classmates and the opportunity to immediately apply knowledge.

Also, the program was broad yet specific. It was broad in that it wasn’t just focused on digital communication or something narrow in the field, like many communication programs. The program offered a true taste of different elements of communication, which is what I was looking for. However, the specific learning themes of the program, managing complexity, collaborative leadership, and elegant communication, informed me what I could expect to learn as a student in the program.

What is something you’ve learned so far that you’ve been able to apply in the “real world”?

In Professor Leslie DeChurch’s class, Leading Collaboration, we studied teams. Every week I was able to go back to my team at Iowa Wesleyan and think about lessons I had learned in class, how they applied to me and how I could be a better team member. The class pushed me to reexamine leadership skills and strengths in myself and in my team members. I find myself pausing and reflecting more about the broader context in a situation and how I communicate with my teammates, and as a result, strive to be a more thoughtful leader.

What is your favorite aspect of MSC at Northwestern?

The relationships I’ve formed, both with classmates and professors. I’ve had so many a-ha moments in class and enjoy discussing those moments with professors. We had a lecture on rhetoric one week in Professor Randy Iden’s class, Foundations of Strategic Communication Management, and I realized my interest in studying rhetoric. After class, he recommended books on rhetoric as well as future classes in the MSC program that I would enjoy. All the professors are approachable and are eager to support you in taking your learning as far as possible.

As for my classmates, we have a fantastic cohort. I find, both inside and outside of the classroom, that we have meaningful and engaging conversations that I really value. They’re so much fun and I look forward to seeing them every week. The relationships that I have formed have defined and positively shaped my experience in the MSC program.  

Can you speak to the importance of diversity in your cohort?

The diversity of the cohort truly gives us depth. We all come from different professional backgrounds, regions, and positions. Every person has a distinct quality that they bring to the cohort and it’s really amazing to see how all those qualities come together. But, we have the common thread that we’re all learning and going through an experience together. The way our classes are set up, we have the opportunity to interact with all of our classmates, which only highlights further the diverse strengths of our cohort.

What advice would you have for anyone considering the MSC program?

In deciding to do this I knew it would be a commitment, especially as I’m commuting 4.5 hours one way from Iowa every weekend, but I am that passionate about advancing my career and my knowledge. I knew it would be one very intense but rewarding year and it’s been so worth it. I don’t even mind the commute because I know that I’m going to learn something interesting every week.

Go into the MSC program with excitement and mindful preparation for the year ahead, because it goes by really fast! I can’t believe we’re already through our second quarter. The program has been really transformational for me. It came to me at the right time in my life, and the impact of the learning and relationships are truly invaluable.